Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS, USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe, UK, |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us inmediatily. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dogsharness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@dogsharness.com
Can I cancel my order?
You can change or cancel your order YES Please contact us at support@dogsharness.com
I love it.
Perfect!! Took size m לפומריאן daughter three הקטנטנה שלייי.
Everything is super. I take the second time from this store. Delivery month, taking into account quarantine is excellent. the material is soft, the rhinestones are all in place. On York chest girth 35 cm weight 2 kg 400 grams approached size s. At 46 cm girth, weight 4,5 kg approached m. (M even with a margin, with this weight is fastened to the second hole, two more remains free, if your dog is more than 46 cm in the girth, there is another plus 6 cm-to the last hole) thank you to the seller for the quality goods)))
Like the one in the picture, I recommend it, very pretty
so cute
Super quality and fast delivery! Thanks a lot!!
This store offers the best price for , great deal!
Won't even compare with what is sold in other stores. This one is the best!
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
Thanks! It's pretty good!
leather dog harness just perfect!! it's worth all the money I paid.
pretty and durable, thanks!
a decent quality for the price
Very good quality. Fast delivery.
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
so awesome! recommend this basic dog harness
quick, exelent quality, best seller I worked with!
I like this product! Shipping is very fast! Quality super!
Super basic dog harness! arrived well packed and in perfect condition. recommend to others!
So cool!
Store A++++
can't complain, leather dog harness is of top quality
It’s amazing, I love it and my Trufla love it too. VERY good quality, really. Fast shipping!
Nice product and quality, looks really amazing!
The was offered with a fair dcisount, so how could i resist the temptation :-)
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
met all my expectations. looks great!
Delivered in good condition. Beautiful color!
Great quality and very fast shipping. Recommend this basic dog harness!
on sale is quite an attractive offer. great webstore
Nice stuff! Recommend this basic dog harness